What is Case Management?

Case Management is a collaborative process of assisting an individual and the individual’s family or support system to identify and assess needs and develop a plan to meet those needs. As a part of this process, a Case Manager educates the client about community resources, plans and coordinates services, and monitors the services and goals that have been put in place. Case Management at Community Brain Injury Services is client-centered and client-driven: clients create their own goals and are empowered in the case management process to make decisions. The Case Manager meets with each client in the environment that best suits their individual needs, in their own home or in the Case Manager’s office, or a preferred location in the community such as a restaurant or a library.

Brain Injury Understood:

Life after a brain injury is often filled with complex challenges, affecting not only a survivor of brain injury, but their family and support system as well. Managing these challenges alone can be overwhelming and accessing services in the community can be confusing and frustrating. Case Managers at Community Brain Injury Services provide support specific to the unique needs of survivors of brain injury, acting as an advocate for the client and family as they navigate service systems together.

Meet our CBIS Case Manager

Crystal Lloyd, MSW, Case Manager

is a graduate of the University of South Carolina where she earned her MSW. Crystal has five years of experience as a case manager. After graduating with a BSW from James Madison University, Crystal was hired as a Case Manager for Big Brothers Big Sisters of Harrisonburg/Rockingham County. Upon entering graduate school in 2003, Crystal was offered a job as an HIV Case Manager with an AIDS Service Organization in Columbia, SC. Crystal is located at the Mill House and is providing services to people with brain injuries in the community.

Interested in CFF Case Management Services?

Click here to see our eligibility criteria.

CFF Case Management can connect clients to:

• Family Support Services
• Personal Assistance Services
• Life Skills Training
• Financial Benefits
• Clubhouse or Day Programming
• Social or Recreational Opportunities
• Housing or Residential Services
• Transitional Educational Services
• Vocational Rehabilitative Services
• Volunteer Experiences
• Medical Services
• Clinical Rehabilitative Services
• Mental Health Services
• Psychological or Counseling Services
• Behavioral Support Services
• Legal Services
• Transportation Services